Frequently Asked Questions
All Items listed on our website are regulated through ITAR (International Traffic in Arms Regulation) and therefore cannot be shipped to any location outside of the United States or a United States territory. Products will not be shipped to any type of international shipping warehouse, that has the intent of shipping the items out of the United States. Any orders going to this type of facility will be voided without question.
Are items listed as In Stock on the website actually in stock?
WE KINDLY ASK THAT YOU PLEASE NOT CALL TO CHECK WHETHER AN ITEM IS IN STOCK OR NOT. EVERY DAY WE GET PHONE CALLS ASKING WHETHER OR NOT AN ITEM IS IN STOCK, AND EVERYDAY WE GIVE THE SAME ANSWER, STATING THAT IF IT IS ON THE WEBSITE IT IS ON THE SHELF. PLEASE TRUST US WHEN WE SAY IT IS IN STOCK!!! We do not advertise any item that we do not have sitting on the shelf ready to ship. All items listed on the website as In Stock are on the shelf and ready to ship. We use an automated inventory control system that will not allow a customer to purchase the product once it is out of stock. These advertisements are then removed from the website until new stock arrives, at which time the advertisement will again be visible. AGAIN, PLEASE REFRAIN FROM CALLING TO CHECK WHETHER AN ITEM IS IN STOCK - IF YOU CAN SEE IT ON THE WEBSITE IT IS IN STOCK!!!!
What items are included with the product that I am about to purchase?
All products sold on our website include a picture of the item that you will receive, along with a brief description about what the item is. In the description we only list the items that are included with the purchase, not the items that aren’t included. For example, if you would like to purchase a complete upper and it has a chrome bolt carrier group, the ad will say that it comes with a chrome bolt carrier group, etc. Another example would be gas blocks and gas tube roll pins. Our gas blocks are advertised as gas blocks with nothing in the ad mentioning a gas tube roll pin, therefore they do not come with one. The gas tube roll pin must be purchased separately. Please read each ad carefully before ordering.
Do you backorder products?
We do not currently backorder any products that we carry. We strive to keep sufficient inventory on the shelves at all times, although from time to time we do run out of certain products. When we run out of a product, we remove it from the website until new stock arrives, at which time it will again be advertised for sale on our site.
Is there a minimum order amount for your website? Unfortunatlely we do have a minimum order amount of $15.00. Any orders that do not meet this requirement will be automatically adjusted up to the amount of $15.00 at checkout.
I have a question about the order that I placed?
We strive to answer every question that we can about orders, however if you e-mail a question about an order you must have your order number in the subject line or the e-mail will not be responded to. At PK Firearms we process hundreds of orders per week. The simplest and quickest way for us to obtain your information and answer your question is to have the order number along with the question. The order number will be an 8 digit number beginning with three zeroes.
Do you accept phone orders?
We encourage all customers to place orders on the website when possible. This process is much faster and less likely to contain human error. We understand that when it comes to custom upper assemblies, etc. there are sometimes questions or changes that are made and we are happy to handle these over the phone.
Will I receive a UPS tracking number for the order that I placed?
All shipments using UPS will receive a tracking number, however this number is e-mailed to the customer by UPS, not PK Firearms. This e-mail is auto generated after the UPS driver has picked up the package and scanned it into the UPS system. This pickup usually occurs around 3:00 P.M CST Monday through Friday. The e-mail address that you would like for the tracking number to be emailed to must be provided in the Shipping Information Section of the shopping cart. We use a system that automatically imports shipping address information from the shopping cart to UPS Worldship software and automatically prints the label with the information that was input by the customer. Please check spam filters, many times we get calls from customers about a tracking number only to find out that it was caught by a spam filter and moved into a spam folder inside their email.
The order I received contains an item that is damaged, missing, or the wrong product; what should I do?
At PK Firearms we strive to provide the best customer service possible. All damaged or missing items can be rectified with a simple phone call to PK Firearms. We prefer to handle these situations over the phone. When an e-mail is sent regarding these matters, there is no assurance that we receive or even know about the matter at hand. Sometimes spam filters can delete e-mails before we look at them, therefore we cannot be sure that the problem will be addressed in a timely manner. If the call is made after normal business hours, please leave a message containing your name, phone number, and online order number, and we will call you back as soon as time permits.
I placed my order and realized that the shipping address is wrong; what should I do?
If you place an order and the address or any other information is wrong, please call us as soon as possible to let us know. If the phone call is made after hours, please leave a message containing your name, phone number, and order number, along with the details of the address change. If the mistake is fixed before the package is shipped there will be no charge, however if the package has already been shipped UPS will charge $11.00 to make a change in route. Unfortunately this charge would be passed along to the customer. Please review all address information before completing your order.
I returned merchandise for a refund and have not received the refund yet; what should I do?
Please understand that all refunds to credit cards take anywhere from 48 to 72 hours to complete. Most refunds will be processed by PK Firearms within 24 hours of receiving the merchandise. After PK Firearms issues the refund it can take as long as 72 hours to completely clear through the credit card company and show up on your account.
IF YOU CHECKOUT AND RECEIVE A MESSAGE STATING THAT YOUR ORDER WAS NOT PROCESSED, PLEASE READ THE TEXT BELOW BEFORE TRYING TO PLACE ANOTHER ORDER.
The gateway which processes credit cards through our website has numerous security features to prevent credit card fraud. Many times orders are not processed because the billing address entered in our system does not match the billing address on file with the credit card company, however there are other security measures that it monitors before deciding if the order can be processed. Anytime an order is placed on our website, regardless of whether the order succeeds or fails, the issuing credit card company places an authorization, or hold, on the credit card for the dollar amount of the order. This is done by the credit card company to ensure that the card is not overcharged beyond the credit limit before the charges are processed. Charges to the card are not completed instantly but instead have to be approved by PK Firearms before the credit card company actually processes it and makes a charge to the card. Failed orders cannot be approved on our system, therefore they are not actually charged. The authorization, or hold, on the card is done by the credit card company, not PK Firearms. We have no way of removing the authorization, only the issuing credit card company can do this. If the charge is not approved the authorization will drop off of the card automatically however the time frame varies with each different credit card company. Please remember that each time an order is placed, even if it fails to be processed, it will result in an authorization being placed on the card for the dollar amount of the order. Placing numerous orders that fail to be processed can result in the credit card limit being reached, at which time you will not be able to place a successful order because of insufficient funds on the card. PLEASE STOP IF YOU SEE THE MESSAGE "ORDER WAS NOT PROCESSED". TRY TO FIGURE OUT WHAT CAUSED THE FAILURE BEFORE PROCEEDING. THIS WILL HELP AVOID NUMEROUS AUTHORIZATIONS ON THE CREDIT CARD, WHICH COULD POTENTIALLY RESULT IN THE CARD TEMPORARILY HAVING INSUFFICIENT FUNDS DUE TO MULTIPLE AUTHORIZATIONS ON THE CARD. IF THIS HAPPENS YOU WILL NOT BE ABLE TO SUCCESSFULLY USE THE CARD FOR ANY PURCHASES UNTIL THESE AUTHORIZATIONS ARE REMOVED. PK FIREARMS CANNOT REMOVE THESE AUTHORIZATIONS, ONLY THE ISSUING CREDIT CARD COMPANY CAN. YOU WILL HAVE TO CALL THE CARD ISSUER TO GET THESE REMOVED.
I would like to purchase a firearm from your website, how do I proceed?
All firearms that are purchased on our website must be transferred to a federal firearms licensed dealer (FFL). The firearm can be purchased before the license is received, however it will not be shipped until a valid license is sent to us. When you purchase a firearm, you place the order just like you would for any other item on our website; however you must contact a local FFL dealer in your area and have them either fax or e-mail a copy of their license to us. Instruct your local dealer to include your name and order number on the fax or in the subject line of the e-mail. You should also put a note in the special instructions section of the order to let us know who the FFL dealer is, as this will help to speed up the processing of the order. As soon as a valid license is received, the firearm will be shipped to the local dealer and all paperwork to complete the transfer to the customer is finished by them. We need a copy of the license faxed or e-mailed each time an order is placed regardless of whether you have ordered a firearm from us in the past. We process many firearm orders each day and do not have time to sort through the stacks of paperwork to locate a license. Firearms are only shipped to the address on the Federal Firearms License that we receive for the order, WITH ABSOLUTELY NO EXCEPTIONS TO THIS RULE. We cannot ship any firearms to California.
Fax number: 217-774-5814
Email address: email@example.com
Custom Upper Receiver Assemblies
Customer upper assemblies on our website are categorized according to who manufactured the barrel used in the upper assembly. Beyond this it does not necessarily mean that the rest of the components used in the build are from that particular manufacturer. For example, this does not necessarily mean that a custom upper listed as a Daniel Defense contains all Daniel Defense parts such as the receiver, bolt carrier, etc. If the components such as the receiver or bolt carrier are manufactured by Daniel Defense, etc. we will include this information in the advertisement, however if the advertisement merely states that it is a mil-spec flat top receiver or an M16 bolt carrier with no manufacturer specified, it could be produced by any of several well-known OEM manufacturers on the east coast. At PK Firearms we sell only the highest quality components from well known OEM manufacturers, the same manufacturers used by military and law enforcement agencies nation wide.
I found a custom upper on your website, but would like to make a few changes; what should I do?
At PK Firearms we understand that the list of custom uppers we can build would be almost endless, therefore we try to pick items that are the most popular and advertise uppers in these configurations. If you see an upper that is similiar to what you would like, but yet you want a few things changed, give us a call and we would be happy to see if we can build an upper to your specifications. Many times a phone call is easier, as it allows the customer to talk one on one with an armorer about specific items for the build, about whether or not we have the parts on hand, and about whether or not there might be compatibility issues with the items requested. E-mails can end up going back and forth several times with questions, etc. that might have been answered in a few minutes over the phone. Just give us a call and we will be happy to help out.
I found an upper on your website but the barrel is shorter than 16 inches, can you permanently attach a flash hider for my build?
PK Firearms does not permanently attach flash hiders to any rifle or upper that we sell. If you need to have a flash hider permanently attached it would be the responsibility of the customer to find a gunsmith willing to do the work. We will work with the customer if the item needs to be shipped from our facility to someone else in order to have this work done. Just give us a phone call and we will be happy to work with you on this matter.
Are the uppers on your website complete and ready to shoot?
All complete upper assemblies sold on our website are sold with bolt carrier groups that have been properly headspaced and test fired. Upon receiving they are ready to shoot and can be pinned on your lower without any further assembly needed.
I would like to purchase one of your complete upper assemblies but do not need a bolt carrier installed; is this possible?
At PK Firearms we will not sell any complete upper assembly that does not have a properly headspaced and test fired bolt carrier installed. We could never be sure that the upper is functional or safe to shoot if it has not been headspaced and test fired by one of our armorers. If you would like to purchase a complete upper assembly without the bolt carrier installed, we would be happy to ship all of the parts needed, however it would need to be assembled by the customer, not PK Firearms.
I found a complete upper assembly on your website but would like to have a different bolt carrier installed; is this possible?
At PK Firearms we install certain bolt carriers in each type of complete upper assembly that we build, however this is only for standardization of the ordering process. We can install any bolt carrier group that a customer requests as long as we have the item in stock and there are no compatibility issues with the particular configuration requested. Just give us a call and we will be happy to help out.
All rifles (firearms that have a buttstock attached) must have a barrel that is 16 inches or longer otherwise they must be registered with the ATF as a "short barreled rifle" (SBR). An attached muzzle device can be included in the barrel length measurement only if it is permanently attached (pinned and welded) to the barrel in such a way that it cannot be easily unthreaded and removed. If the muzzle device is permanently attached it can be used as part of the overall barrel length measurement. In otherwords if you have a 14.5 inch long barrel that has a 1.75 inch flash hider pinned and welded to it, then the barrel would be considered longer than 16 inches in length; however if the flash hider is not permanently attached to the barrel then the barrel is only considered to be 14.5 inches in overall length and would fall under the classification of a short barrel. Barrels or uppers containing barrels that are shorter than 16 inches in length can be used on any pistol lower (a lower without a buttstock) without having to be registered as a "short barreled rifle"; however they cannot legally be attached to a rifle lower without being registered with the ATF as a "short barreled rifle".
PLEASE KEEP IN MIND THAT OUR BUSINESS MODEL IS SETUP AROUND MAIL ORDER / WEB SALES. WE DO NOT HAVE PRODUCTS ON DISPLAY IN A NORMAL STOREFRONT LIKE MOST GUN SHOPS, WE ARE SETUP MORE LIKE A PARTS DEPARTMENT WITH SHELVES AND BINS. IT HELPS TO KNOW WHAT ITEM YOU NEED BEFORE YOU SHOW UP. THANKS FOR YOUR UNDERSTANDING IN THIS MATTER.
From Illinois Route 16 at the Shelbyville Dam (which is on the east side of the city of Shelbyville), turn south in front of the BP Gas Station that is located on the south side of the highway. This is the Clarksburg blacktop. After turning south look at your odometer, you will be going up a hill on a county blacktop road. Go exactly 2.3 miles south and you will see a large farm on the right-hand side of the road. Their will be a row of evergreen trees on the north side of a white house. Their will be 3 green and tan machine sheds, along with some grain bins. The gun shop is the smallest of the 3 buildings and it is located nearest to the main road.